Cookie Policy

Our website stores small pieces of information to ensure it works the best way for your requirements.

This information is stored on your computer, tablet or mobile phone (your “Device”) in small files called cookies. Most websites will use these cookies and, used responsibly on sites you trust, they are completely safe. They store no personal information and are removed when no longer required. You can stop websites putting cookies on your Device by using your web browser's privacy settings.

A new European directive means that we need to tell you what cookies we use and give the option not to proceed if you do not wish to use cookies.

What Are Cookies?

Cookies are tiny text files stored on your Device when you visit certain web pages. Our website(s) use cookies to improve your experience of our site and to remember you when you return to our website.

Please note that cookies can't harm your Device. We don't store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of our website. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We're giving you this information as part of our initiative to comply with legislation, and to make sure we're honest and clear about your privacy when using our website.

Our Cookies

Our website uses cookies to enhance your experience. We store no personal information without your prior and explicit permission.

To make full use of the personalised features on our website, your Device will need to accept cookies, as we can only provide you with certain personalised features of our website by using them.

Our cookies don't store sensitive information such as your name or address: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your Device’s manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below.

Cookie Name:LifespanDescription:
__atuvc 2 years Third party cookie used by AddThis social sharing widget to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.
cc_cookie_accept/cc_cookie_decline 1 year Used to remember your preference to accept cookies.
epc-ic 30 minutes from set/update Used for page caching purposes.
epc-initiated 30 minutes from set/update Used for page caching purposes.
epc-no-primary-cache 30 minutes from set/update Used for page caching purposes.
external_no_cache End of browser session Simple flag to indicate if caching is available or not.
frontend 30 minutes from set/update Used for storing browsing information.

Google Analytics

We also use Google Analytics to monitoring the usage of our website and tailor sections to better suit our customers’ needs. The following three cookies are created to anonymously track this usage:

Cookie NameLifespanDescription:
__utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics

'share' tools and 3rd Party Content

If you take the opportunity to 'share' content from our website with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party website for more information about their cookies and how to manage them.  If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these website. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Applicable law

Our gathering, processing and use of personal data, as well as our use of cookies, are governed by the law of England and Wales.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window - please note that we can't be responsible for the content of external websites).

What's Next?

If you would like to discuss any of the issues raised then see here for contact details.

This site uses cookies and other tracking technologies to monitor the use of our websites and tailor sections to suit our customer’s needs. Carry on browsing if you are happy with this or read more on  how we use cookies